Standard journeys (transfers, hourly hire)
Free cancellation up to 24 hours before the scheduled pick-up time. Cancellations inside 24 hours are charged at 50% of the quoted price; no-shows at the collection point after 45 minutes (60 minutes for airports) are charged in full.
Events, weddings and multi-vehicle bookings
These are planned with dedicated vehicles and chauffeurs, so a longer notice period applies: free cancellation up to 14 days before the date, 50% charge inside 14 days, full charge inside 72 hours.
Delays beyond your control
If your flight is delayed, your booking simply shifts — there is nothing to cancel. For other force-majeure situations (serious illness, travel disruption), contact us: we treat clients the way we would want to be treated, and the policy above is our ceiling, not our starting point.
How to cancel
By e-mail or phone, quoting your booking reference. Cancellations take effect from the moment we confirm receipt.