Quotes and bookings
Every journey is quoted as a fixed, all-inclusive price covering the vehicle, chauffeur, waiting time as described, tolls, congestion and parking charges, and VAT where applicable. A booking is confirmed when you accept the quote in writing (e-mail or message) and provide journey details.
Prices are guaranteed for the journey quoted. Material changes you request — a different route, extra stops, additional waiting — are agreed with you before they affect the price.
Waiting time
Airport collections include 60 minutes of complimentary waiting from touchdown, and other collections 15 minutes, unless your quote states otherwise. Beyond that, waiting is charged in 15-minute increments at the rate shown in your quote.
Changes and cancellation
You may amend or cancel a booking in line with our cancellation policy, which forms part of these terms. We may cancel or substitute a vehicle in the rare event of breakdown or emergency, always with a vehicle of equal or higher class.
Conduct and liability
Chauffeurs may decline requests that are unsafe, unlawful or abusive. Passengers are liable for damage caused to the vehicle interior through misuse. Our liability for any journey is governed by our insurance cover, a copy of which is available on request.
Complaints
Tell us at once if something falls short — a direct line to the operator is printed on every booking confirmation. We respond to every complaint within two working days.